Frequently Asked Questions

Questions & Answers

How do I make a purchase?

Already know what you're buying? Add it to your cart!
Fill in your details.
Choose your payment method. All cards are welcome!
Congratulations! You are now a "Someone."
Receive your confirmation and tracking number via email.
Enjoy! And send us a photo. ;)

I've made my purchase, but when will I receive my tracking number?

Your tracking number will be assigned as soon as your order leaves our warehouse, which typically happens 1 to 3 days after your purchase.

How long will it take for my products to arrive?

Our delivery times are same-day to 2 business days for Mexico City and the Metropolitan Area, and 1 to 5 business days for the rest of the Republic.

How do you collaborate with artisans?

Our pieces are intervened by artisans who use a variety of techniques to express their tradition, creativity, and worldview. We work directly with them to offer unique products. We invite you to read our Impact Report , where you will find more detailed information about our collaboration with artisans.

How many days will it take for my order to arrive?

Shipping delivery times - consider business days, Monday to Friday -

Same-day deliveries in the metropolitan area for orders paid before 3:59 p.m.: Gustavo A. Madero, Miguel Hidalgo, Cuauhtémoc, Álvaro Obregón, Benito Juárez, Coyoacán, Naucalpan.

Next-day deliveries in Mexico City: Orders confirmed after 3:59 p.m. for the aforementioned boroughs, plus Azcapotzalco, Cuajimalpa, Venustiano Carranza, Iztacalco, Iztapalapa, Magdalena Contreras, Tlalpan, Xochimilco, Tláhuac, Milpa Alta.

Next-day deliveries in the State of Mexico: Atizapán, Coacalco, Cuautitlán, Ecatepec, Melchor Ocampo, Nezahualcóyotl, Tlalnepantla, Tultepec, Tultitlán.

National shipments 1 to 2 days: Extended areas of Mexico City, State of Mexico (excluding the aforementioned boroughs), Guanajuato, Hidalgo, Jalisco, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, San Luis Potosí, Sinaloa, Tabasco, Tlaxcala, Veracruz, Guerrero, Michoacán.

National shipments 2 to 3 days: Campeche, Aguascalientes, Chiapas, Chihuahua, Coahuila, Colima, Durango, Tamaulipas, Yucatán, Zacatecas.

National shipments 3 to 4 days: Quintana Roo, Sonora.

National shipments 5 to 7 days: Baja California, Baja California Sur.

If I placed my order on Friday, when will my products arrive?

The waiting times are the same, but if your order was placed after 11:15 p.m. and through Sunday, it will be registered on the next business day.

When the product arrived, I wasn't home. Will they try again?

Of course! Our shipping providers make 2 delivery attempts to the indicated address. If delivery is not possible, they will contact you by phone. Even so, if the delivery drivers are unsuccessful, the package is returned to our warehouse and you will have to pay a fee of $40 for a new delivery. Please be attentive to calls from our provider.

I live in the United States and loved the collections. How can I purchase them?

We invite you to visit someonesomewhere.com , our online store in the United States.

I heard about your brand, but I don't live in Mexico or the United States. Can my products be shipped to the country where I live?

International shipping is becoming a closer reality for us, but for now, each international shipment must be quoted considering the following variables: destination and purchase volume. If you want to get a quote, you can send an email to: sos@someonesomewhere.mx with the aforementioned details and our team will contact you.

I loved an item, but I no longer see it online (or not in my size). How can I get it?

Sometimes items displayed online, as well as their different sizes, sell out quickly, but you can write to us at ayuda@someonesomewhere.mx or through your preferred platform: Facebook , Instagram or Twitter, and we will gladly help you find the garment you are looking for. Some pieces are so special that it is not possible to guarantee that they will return to the market.

What are the size measurements?

You can find the size guide directly on each garment.

What if I make a mistake when placing my order?

Don't worry, we can make any change, as long as the product has not been shipped and your purchase does not include a discount code or promotion. Just write to us at ayuda@someonesomewhere.mx and we will provide the necessary assistance for you to correct it.

Can I get an invoice for my purchases?

Of course, to generate your invoice we need the following information:

Business Name
Fiscal Address,
RFC
Use of CFDI
Purchase Order
Sale amount and payment method (Bank Card, PayPal, or Kueski Pay).

You can send this information via email; write to us at ayuda@someonesomewhere.mx

Were you satisfied with our service/product?

Your comments are very valuable to us. It would be great if you could write a review on Facebook , Google, or directly on the item you purchased.

Do you want to share with the world that you are part of the Someone Somewhere family?

Your experiences are a very important part of who we are. Share your photos using the hashtag #WearThePurpose!

Do you need help?

All specific follow-up can be done via email at ayuda@someonesomewhere.mx or, if you prefer, on our WhatsApp at:
+52 1 (55) 2912 2710.

requently Asked Questions

Q&A

How do I buy?

Already know what you want? Add it to your cart!
Fill in your details.
Choose your payment method — all cards are welcome!
Congratulations! You’re now a Someone.
Receive your confirmation and tracking number by email.
Enjoy! And don’t forget to send us a photo. ;)

I already made my purchase, but when will I get my tracking number?

Your tracking number will be assigned as soon as your order leaves our warehouse, which happens 1 to 3 days after your purchase.

How long does delivery take?

Delivery times range from same-day to 2 business days within Mexico City and the Metropolitan Area, and 1 to 5 business days for the rest of the country.

How do you collaborate with artisans?

Our pieces are crafted by artisans who use a wide variety of techniques to express their tradition, creativity, and worldview. We work directly with them to offer you unique products. We invite you to read our Impact Report, where you’ll find more detailed information about our collaboration with artisans.

In how many days will my order arrive?

Delivery times (business days, Monday to Friday):

Same-day delivery (Metropolitan Area) for orders paid before 3:59 p.m.: Gustavo A. Madero, Miguel Hidalgo, Cuauhtémoc, Álvaro Obregón, Benito Juárez, Coyoacán, Naucalpan.
Next-day delivery (Mexico City) for orders confirmed after 3:59 p.m. in the above boroughs, plus Azcapotzalco, Cuajimalpa, Venustiano Carranza, Iztacalco, Iztapalapa, Magdalena Contreras, Tlalpan, Xochimilco, Tláhuac, Milpa Alta.
Next-day delivery (State of Mexico): Atizapán, Coacalco, Cuautitlán, Ecatepec, Melchor Ocampo, Nezahualcóyotl, Tlalnepantla, Tultepec, Tultitlán.
National shipping (1–2 days): Extended Mexico City and State of Mexico (outside the boroughs listed above), Guanajuato, Hidalgo, Jalisco, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, San Luis Potosí, Sinaloa, Tabasco, Tlaxcala, Veracruz, Guerrero, Michoacán.
National shipping (2–3 days): Campeche, Aguascalientes, Chiapas, Chihuahua, Coahuila, Colima, Durango, Tamaulipas, Yucatán, Zacatecas.
National shipping (3–4 days): Quintana Roo, Sonora.
National shipping (5–7 days): Baja California, Baja California Sur.

If I order on Friday, when will my products arrive?

Delivery times remain the same, but if your order is placed after 11:15 p.m. and through Sunday, it will be processed on the next business day.

What if I’m not home when the product arrives?

No worries! Our shipping providers make 2 delivery attempts to the indicated address. If delivery is not possible, they will contact you by phone. If delivery still cannot be completed, the package will be returned to our warehouse and you’ll need to pay $40 for a new delivery. Please stay attentive to calls from our provider.

I live in the United States and loved the collections. How can I buy them?

Visit someonesomewhere.com, our online store in the United States.

I heard about your brand, but I don’t live in Mexico or the U.S. Can I still get your products?

International shipping is becoming a reality for us, but for now each order must be quoted based on destination and purchase volume. If you’d like a quote, please email sos@someonesomewhere.mx with the details, and our team will contact you.

I loved an item, but I don’t see it online (or not in my size). How can I get it?

Sometimes items and sizes sell out quickly online. You can write to us at ayuda@someonesomewhere.mx or contact us via Facebook, Instagram, or Twitter, and we’ll gladly help you find the piece you’re looking for. Some items are so special that we cannot guarantee they’ll return to the market.

What are the size measurements?

You can find the size guide directly on each product page.

What if I make a mistake with my order?

Don’t worry, we can make changes as long as the product hasn’t been shipped and your purchase doesn’t include a discount code or promotion. Just write to us at ayuda@someonesomewhere.mx and we’ll help you correct it.

Can I request an invoice for my purchases?

Of course! To generate your invoice we need the following information:

Business Name
Fiscal Address
RFC
CFDI Use
Purchase Order
Sale amount and payment method (Bank Card, PayPal, or Kueski Pay)

Please send this by email to ayuda@someonesomewhere.mx.

Were you satisfied with our service/product?

Your feedback is very valuable to us. It would be great if you could leave a review on Facebook, Google, or directly on the product you purchased.

Want to share with the world that you’re part of the Someone Somewhere family?

Your experiences are an important part of who we are. Share your photos using the hashtag #WearThePurpose!

Need help?

You can follow up via email at ayuda@someonesomewhere.mx or, if you prefer, on WhatsApp at:
+52 1 (55) 2912 2710