Exchanges and Returns
EXCHANGE AND RETURN POLICY
TERMS AND CONDITIONS FOR EXCHANGES AND RETURNS:
ONLINE
If you are not satisfied with the product, it does not fit you, or it has manufacturing defects, we will
indicate here the steps to follow to make an exchange or a return.
Send an email or message within a maximum of 30 calendar days after your purchase to our WhatsApp at +52 55 6509 9426 or ayuda@someonesomewhere.mx
If you contact us via WhatsApp, have your order information handy: order number, items, and explanation.
If you contact us via email, indicate the order number in the subject line. In the body of the email, include your full name, order number, and the reasons for the exchange.
To validate an exchange or return, we only accept new, unused products, with tags, unwashed, and in the condition you received them.
We will send you a shipping label so that you can send the product to our facilities. Unfortunately, there are no refunds for purchases made.
Once we confirm the product at our facilities, we will send you a coupon via email with credit to redeem on the online store.
This coupon/credit will be equivalent to the value of the product you initially purchased and sent to us. Please note that shipping costs are not refundable with this coupon; only the value of the product. With this coupon, you can choose another size or another product of your choice.
According to the condition of the product we receive at our facilities, there could be a discount of up to 30% of its value when refunding it as credit in the online store.
In case of a return due to quality or manufacturing defects, send a photo as evidence, via WhatsApp or email, within a maximum of 05 calendar days after purchase.
We will share a shipping label with you so you can go to a parcel service and send us the product, and once we receive the product at our facilities and validate its condition, we will send you a replacement piece within a maximum of 05 business days.
IN STORE
If you are not satisfied with the product, it does not fit you, or it has manufacturing defects, we will indicate here the steps to follow to make an exchange or a return.
Go to the store where you made the purchase.
To validate an exchange or return, we only accept new, unused products, with tags, unwashed, and in the condition you received them.
You can bring the item to one of our stores: Condesa or Santa Fé. The approval of the request will be subject to the physical condition of the garment.
It is necessary to prove the purchase with the notification received in your email/mobile or physical ticket. Please consider that no more than 20 calendar days should have passed since your purchase.
Unfortunately, there are no refunds for purchases made; you will receive an exchange equivalent to the value of the product you initially purchased and are essentially returning to us, considering that shipping costs are not refundable, only the value of the product.
In-store, you can choose another size or another product of your choice and pay the difference if you choose a higher-value product.
In case of a return due to quality or manufacturing defects, once it has been essentially delivered to the store staff and they validate its condition, we will give you an exchange for the same product.
If it is out of stock, you can choose another product of the same value and/or pay the difference if necessary.
Need help?
You can follow up on all specific inquiries via WhatsApp at +52 55 6509 9426 or at ayuda@someonesomewhere.mx
Wear the purpose and create social impact now!
RETURNS AND EXCHANGES POLICY
First and foremost, it is important to consider that because our artisans' handcrafted work is involved, all products become unique and unrepeatable, and therefore may have singularities inherent to this type of activity.
TERMS AND CONDITIONS FOR RETURNS AND EXCHANGES:
ONLINE
If you are not satisfied with the product, it does not fit you, or it has manufacturing defects, here are the steps to follow to make an exchange or return.
Send an email or message within a maximum of 30 calendar days after your purchase to our WhatsApp at +52 55 6509 9426 or ayuda@someonesomewhere.mx
If you contact us via WhatsApp, have your order information handy: order number, items, and an explanation.
If you contact us via email, indicate the order number in the subject line. In the body of the email, include your full name, order number, and the reasons for the exchange.
To validate an exchange or return, we only accept new, unused products with tags, unwashed, and in the same condition as you received them.
We will share a shipping label with you so that you can send the product to our facilities. Unfortunately, there are no refunds for purchases made.
Once we confirm the product at our facilities, we will send you a coupon via email with credit to redeem on the online store.
This coupon/credit will be equivalent to the value of the product you initially purchased and sent back to us. Please note that shipping costs are not refundable in this coupon, only the value of the product. With this coupon, you can choose another size or another product of your choice.
Depending on the condition of the product we receive at our facilities, a discount of up to 30% of its value may be applied when issuing your refund as store credit.
In the case of a return due to quality issues or manufacturing defects, send a photo as evidence via WhatsApp or email within a maximum of 5 calendar days after purchase.
We will share a shipping label so you can take the product to a courier service. Once we receive the product at our facilities and verify its condition, we will send you a replacement piece within a maximum of 5 business days.
IN STORE
If you are not satisfied with the product, it does not fit you, or it has manufacturing defects, here are the steps to follow to make an exchange or return.
Go to the store where you made the purchase.
To validate an exchange or return, we only accept new, unused products with tags, unwashed, and in the same condition as you received them.
You can bring the piece to any of our stores: Condesa or Santa Fé. Approval of the request will be subject to the physical condition of the garment.
You must provide proof of purchase via the notification sent to your email/phone or the physical receipt. Please note that no more than 20 calendar days may have passed since your purchase.
Unfortunately, there are no refunds for purchases made; you will receive a valid exchange equivalent to the value of the product you initially purchased and are essentially returning to us, considering that shipping costs are not refundable, only the value of the product.
In store, you can choose another size or another product of your choice and pay the difference if you select a higher-value product.
In the case of a return due to quality issues or manufacturing defects, once you have essentially delivered the product to store staff and they have verified its condition, we will give you an exchange for the same product.
If it is out of stock, you may choose another product of equal value and/or pay the difference if necessary.
Need help?
You can follow up on any specific issues via WhatsApp at +52 55 6509 9426 or at ayuda@someonesomewhere.mx
You saw the purpose – create social impact now!